Signature Bridal FAQ's
We know choosing an engagement ring is a big decision, and it can feel a little overwhelming. Our team is here to guide you through the process, answer any questions you may have, and make the experience feel easy, exciting, and completely stress-free. Here are some of our FAQ, but if you have any other questions please get in touch.
Once your order is placed, our team will begin crafting your ring specifically for you. Every engagement ring is made to order and carefully tailored to your selected diamond and specifications. Before production begins, youāll receive an initial CAD rendering of your ring to review and approve. Production typically takes 4ā6 weeks once the CAD is confirmed. Once complete, your ring will be shipped overnight via UPS with full insurance and signature required for delivery. Throughout the process, our team is always available for updates or questions along the way.
Our signature engagement rings are made to order and typically take 4ā6 weeks for production after your CAD rendering has been reviewed and approved. If you need your ring sooner for a specific proposal date or event, please reach out to our team and weāll do our best to accommodate a rush timeline.
Each engagement ring is made to order just for you, so please allow approximately 4ā6 weeks for production. All rings ship overnight via UPS and are fully insured for added peace of mind. Once your ring is complete, youāll receive a shipping confirmation email with tracking information. Please note that a signature will be required upon delivery. If preferred, we can also arrange to have your package held for pickup at a local UPS location.
Your ring will arrive beautifully packaged in an Embark Fine Jewelry ring box, along with a smaller, more discreet proposal box thatās easier to hide leading up to the big moment. Your package will also include your diamond certification, appraisal, and any accompanying documentation for your selected stone.
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Yes ā depending on the style and timeline, we may be able to accommodate rush orders. If you have a specific proposal date or event in mind, please reach out to our team before placing your order so we can review available options and timing with you. Get in touch.
Yes - weāre happy to coordinate delivery timing whenever possible. If you need your ring held until a specific date for a proposal, travel plans, or special occasion, please let our team know and weāll do our best to accommodate your requested timeline.
All signature engagement rings are made to order and are considered final sale due to their custom nature. We encourage you to carefully review your selections prior to purchase, and our team is always happy to answer questions or guide you through the process to ensure you feel confident in your ring choice.
Yes, your ring will come with a grading certificate from one of the following gemological laboratory: such as GIA, IGI, or GCAL depending on the diamond selected. Your certificate will outline the diamondās specifications, including cut, color, clarity, and carat weight. If you have any further questions please get in touch.
Yes. Your engagement ring will come with an appraisal document that can be used to obtain jewelry insurance coverage. We highly recommend insuring your ring as soon as you receive the appriasal it to protect against loss, theft, or damage.
Yes. We offer a 90-day warranty covering repairs related to the ring mounting and accent stones due to manufacturing issues. Please note that center stones are not included under this warranty, which is why we strongly recommend obtaining jewelry insurance for additional protection and peace of mind.
No problem, we have the solution for this common problem. Check out our Free Ring Sizer Kit to quickly and secretly figure out her ring size.
If the ring doesnāt fit perfectly after the proposal, donāt worry - we offer one complimentary ring sizing within one year of purchase. No worries if you do not live by one of our showrooms; you can ship the ring back to us with an insured shipping label we will provide. Our team will help make the process as easy and seamless as possible by offering.
Absolutely. We have worked with clients all over the United States. Our team can guide you through the entire process - from selecting a diamond and setting to answering questions, sharing videos, and helping you compare options - all through email, text, phone, or virtual appointments. No matter where youāre located, weāre here to make the experience feel personal and seamless. Schedule your private design concierge appointment now.
We offer flexible financing options through Synchrony Financial, so you can choose the ring you love while paying over time. We offer quick approval and monthly payment options available for qualified buyers. Get in touch for more information.
Yes. Our signature engagement styles are intentionally designed to be customizable. Beyond selecting your diamond shape, size, and metal color, many styles can be further personalized with details like hidden halos, pavĆ© or plain bands, prong style changes, band width adjustments, engravings, setting modifications, and more. If youāre looking for something more unique, our team can also help create a fully custom version tailored to your style and budget. Schedule a private in person or virtual concierge appoinment now.
Absolutely. Our team is happy to help curate and share diamond options before you place your order. We can guide you through different shapes, sizes, quality ranges, and pricing to help you find the best fit for your style and budget. Either get in touch or book a private design concierge appointment (in-person or virtually) for a fully personalized experience- Book Now.
Natural diamonds are formed in the earth over billions of years, while lab grown diamonds are created in a lab using advanced technology that replicates the natural growing process. Both are real diamonds with the same chemical composition and sparkle ā the biggest differences are origin, rarity, and price. Lab grown diamonds typically allow for a larger look at a lower price point, while natural diamonds are valued for their rarity and timelessness. We offer both at Embark and always say it is a personal preference on which option to choose. Get in touch with one of our Bridal experts if you have further questions, we are always happy to help!
Yes. We only work with trusted suppliers who adhere to The Kimberley Process and industry standards designed to prevent the trade of conflict diamonds. We are committed to sourcing both natural and lab grown diamonds responsibly and with care.
We thoughtfully source both natural and lab grown diamonds from trusted suppliers who share our standards for quality and responsible sourcing. When building your ring online, youāll be able to personally select your diamond based on shape, carat weight, and your preferred specifications. Every diamond offered through our collection is carefully vetted to ensure it meets our standards for beauty, sparkle, and overall quality. If you would like assistance in choosing your diamond don't hesitate to reach out! We love talking through all of the details on a specific diamond. Get in touch or book a private design concierge appoinment now.
We carefully select the diamonds offered through our collection to ensure they meet our standards for quality, brilliance, and overall appearance. Each diamond will include detailed specifications so you can compare options based on cut, color, clarity, and carat weight. We focus on offering beautifully balanced diamonds that look stunning in real life - not just on a grading report. To learn more about the 4 C's check out our In The Vault blog post Diamonds Decoded: Understanding the 4 Cās of Diamond Quality here
Yes ā if youāve found a diamond you love but are still deciding on the setting, youāre welcome to purchase the loose diamond first. Weāll securely hold your diamond at our headquarters while you take time to finalize the setting design and next steps for your ring.
You can browse loose diamonds available for purchase here.
Yes - we offer complimentary lifetime ring cleanings. If youāre local to one of our showrooms, simply stop by anytime and our team will be happy to professionally clean and inspect your ring to help keep it looking its best.
To keep your ring looking its best, we recommend removing it during activities like working out, swimming, heavy lifting, cleaning, or applying lotions and beauty products. We also recommend having your ring professionally cleaned and inspected annually to ensure the setting and stones remain secure over time.
If youāre local to one of our showrooms, we offer complimentary lifetime ring cleanings and are always happy to inspect your ring during your visit. Weāre also here to help with future repairs or maintenance needs should they ever arise.
Embarkās signature engagement styles were thoughtfully designed to balance timeless design with everyday wearability. Most styles are created to pair beautifully and stack seamlessly with wedding bands, with the exception of the Goldie and Caroline styles, which feature a lower-profile setting that does not sit flush with a band.
Our collection is also intentionally customizable, allowing you to personalize your ring through diamond selection, metal color, and design details - all while enjoying the ease of online ordering paired with personalized guidance from our team throughout the process.
