For online purchase, you can request a return through your EMBARK account. After the return is approved, you will receive an email with instructions and a return label. Once we receive the item, you will be credited for the purchase price. Please note that we do not refund shipping charges unless the item was sent in error.

Exchange or return shipping + insurance is the responsibility of the customer. The customer is responsible for any and all shipping charges on any undeliverable packages.

For any pop-up purchases outside of Lafayette, LA, please contact support@shopembark.com. Be sure to include your name, address, order number, and reason for return or exchange and we will be happy to assist.

Exchanges and returns are only accepted on unworn, unaltered items and returned in original packaging. Any resized, engraved, damaged, altered or item showing signs of wear are not accepted for return.

All custom items (i.e. initials, names, made to order pieces) are final sale and may not be exchanged or returned.

We cannot accept any returns or exchanges for jewelry purchased anywhere other than www.shopembark.com.

ALL SALE ITEMS ARE FINAL SALE

We always want to keep our customers happy! If you are not 100% satisfied with your purchase, please request a return or get in touch to begin the return process.

Items purchased within 7 days from the date you receive your order purchased on www.shopembark.com and shipped to a U.S. address, at one of our events, or in our showroom may be returned for a full refund. Store credit will be issued to any items returned within 30 days of receiving your order. If more than 30 days have elapsed since your purchase, we are not able to offer a refund or exchange.

ALL SALE & CUSTOM ITEMS ARE FINAL SALE

Products that are in stock at our showroom will be available for immediate ship. These items will say "ADD TO CART" when purchasing.

Pre-order products are currently not in stock in our showroom, however, they are readily available to be sourced. Please allow 1-3 weeks from purchase for delivery on all pre-order items. To confirm lead times on a specific product, please email our team. 

So sorry to hear you have changed your mind! We are happy to cancel your order within 24 hours after your order was placed. Customized Orders cannot be canceled once they have been put into production. If you wish to cancel your order, please contact support@shopembark.com and provide your name, address, order number, and reason for cancellation.

To check on the status of your online order, click here!

U.S. shipments are generally processed within 2 business days of your order if the item is in stock. You should receive an email with tracking info once your package ships, however, if you think your package is lost or have any questions, we are always available via phone or email. We love to help!

All orders will be processed as they are received. If an item is sold out, a team member from EMBARK will contact you via email or phone with an estimated delivery date. Estimated delivery dates for items not currently in stock can range from 1-8 weeks.

Packages are delivered via UPS, USPS, or FedEx (within the 48 contiguous United States) for any online purchases.

If an order is sent back to EMBARK Fine Jewelry due to an insufficient or incorrect address, we will contact you. If there is no response, the order will be canceled and refunded minus the cost of shipping and a $15 restocking fee. If you would like to have the order reshipped, you will be responsible for shipping cost again.

Our demi-fine jewelry is made of 925 Sterling Silver with 14K Gold or Rhodium plating. Our waterproof collection is made from gold PVD plating over stainless steel making it resistant to corrosion from water and regular wear. All of our pieces are always nickel and brass-free, as well as, hypoallergenic!

We align with vendors who have the same values as we do, meaning they only source stones in the utmost earth-friendly practices and treat their miners and stone cutters with respect and fair pay. We use recycled gold and platinum in all our custom pieces and as much as we can with our fine jewelry. Follow the link to learn more about the Kimberly Process Act and SCS Certified Recycled Metals

Our jewelry is made with love and can be worn daily, however, it should be handled with care!

To ensure longevity, we recommend the following:

- Remove all demi-fine jewelry before showering, swimming, and sweating. Our waterproof & fine jewelry can handle those activities, but should still be handled with care.

- Rings should be removed before exercising and any other strenuous activity using your hands.

- Apply perfume, lotion, and hairspray on first, then your jewelry.

- Store your chain jewelry in your EMBARK pouch with the clasp left out to prevent tangling.  

- Clean your fine jewelry with our bestselling jewelry cleaning products, otherwise, warm water, mild soap and a delicate toothbrush will do the trick! 

Please be aware that due to the unique nature of the materials used - colors, shapes, and sizes may vary slightly from the images and descriptions. 

Embark is not responsible for any damages after 60 days.

Our standard diamond quality in all of our fine jewelry pieces unless otherwise noted are natural diamonds G-H/SI1. We will always work with you to find the best quality while taking into consideration your preferences and budget.

We only work with vendors that source conflict free diamonds and are held to the highest standards under the Kimberly Act. We would love to speak with you more on this topic and discuss all diamond options including antique diamonds, Canadian Diamonds, and lab grown diamonds, which are all responsible choices and have their own pros and cons. Set up a Time now

Yes absolutely! This is known in the Diamond world as the stones provenance and yes we can absolutely source a stone that meets these parameters. Set up a Time Now

We offer comprehensive jewelry repair services, covering a wide range of needs including, but not limited to:

Ring Sizing
Stone Replacement
Prong Services
Polishing & Rhodium Plating
Chain & Clasp Repair
Pearl Restringing
Watch Battery Replacement

Pricing can fluctuate based on labor, gold market, and stones needed.

Stop by our showroom or contact us below for a quote!

We pride ourselves on offering quality craftsmanship products. All jewelry is guaranteed on defects in material and workmanship for a period of 60 days from delivery. Normal wear and tear, improper care, or damage resulting from misuse will void the warranty. Please contact support@shopembark.com to initiate your repair. There may be a fee for a repair dependent on whether the repair is needed due to misuse.

We want you to love your piece and wear it for many days to come. However, after 60 days, we are happy to have your piece repaired with a fee associated. Please contact us for an initial estimate at support@shopembark.com. Note the pieces must have been purchased directly from www.shopembark.com and alterations cannot have been previously performed by any other jeweler.

If you need to know you or your significant others ring size, click here to order our free ring sizer!

Usually 4-10 weeks to complete from the first appointment, depending on the design and style of the item.  We promise the wait is well worth it!

We will do our best to get you a quote in a timely manner however it depends on many factors like metal quality, gemstones, weight, detail, etc. We are able to work within many different budgets! Get in touch now to start the process.

We will work closely together to build the perfect piece for you or your loved one. Before receiving the final product, you have the opportunity to view CAD images and a wax sample.  

Yes, these are some of our favorite projects to work on! We can take the stones in your heirloom piece and reset them in something you'll absolutely love. Set up a Time now to chat

All custom projects are final sale, but our detailed process is in place to ensure you will love the finished product. If necessary, minor adjustments to the final product are doable, based on the style. 

In person at our showroom and events, we take cash, ACH, credit card, Venmo, and PayPal.

Online we take all major forms of credit card payment.

Taxes are charged depending on where you live and whether we have reached nexus in your area.